Shipping and Payments
To assure you the best possible delivery service, THM operates only with top international couriers. All of our deliveries are managed by DHL group. Deliveries are around 5 working days from time of shipment, except for the “Custom” category: for these products, considering the unique and handcrafted finishing process, THM guarantees the delivery within 20 working days from receipt of the order.
When your products are passed to our courier, we send you an e- mail with the tracking number of the consignment and a link to the DHL website so you can track the progress of your delivery.
In case of a damaged or missing delivery, please contact THM Customer Service. We remind you that, as stated in the Selling Terms and Conditions, all prices showed on the THM website (and accepted by you by placing your order) include VAT where applicable, but DO NOT include import duties or any other importing or brokerage fee. Any such duties or fees are entirely at your expense.
We also remind you that the total freight varies by destination and total value of your order:
| AREA (B2C) | AMOUNT | FREE SHIPPING FOR ORDERS ABOVE |
|---|---|---|
| Germany | € 10 | € 250 |
| EU | € 20 | € 350 |
| Other European countries | € 35 | € 350 |
| North America | € 35 | € 500 |
| Rest of the World | € 35 | € 500 |
In order to ensure the highest payment security, THM chooses Paypal for all online payments.
Paypal accepts payments by the most common credit cards or using a Paypal account.
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